Susan Martindale, group HR director, Mitchells & Butlers
Paul Creber, September 17, 2018
Susan Martindale was appointed Group HR Director for Mitchells & Butlers in November 2012 having previously been Group Purchasing Director and Divisional Operations Director
Susan also led the Mitchells & Butlers business transformation programme between 2011 and 2012.
Susan is an Executive member responsible for the development and execution of the company People strategy across 45,000 employees. Susan launched the first company HR strategy in 2013. This strategy continues to evolve and support the wider business whilst delivering significant commercial benefit. The HR strategy has helped M&B to achieve a 10% reduction in turnover and record engagement levels.
Susan’s HR role was extended in May 2018 to include Executive responsibility for the Restaurant Division. Accountable for c.500 businesses across the Division and responsible for the operation of three brands – Harvester, Toby Carvery and Stonehouse with annual turnover of £600m. Susan is also a member of the RemCo, is a trustee on the M&B Charity Board and held a role as a trustee on the main Pension Board.
Susan is a qualified coach – having achieved the Henley Coach qualification and actively mentors others both externally and within Mitchells & Butlers. Junior Talent and development is a key area of focus – as Group HR Director Susan has developed and implemented an award winning youth strategy with a key focus on Apprenticeships, and programmes ranging from level 2 through to degree level and Masters.
She is a business leader with broad commercial experience across the retail hospitality sector and has a deep understanding for all aspects of the business from both a macro and micro level. Martindale was named Most Influential Practitioner (Hospitality, Leisure & Travel) on the HR Most influential List 2018.